Home Outsourcing

Business Process Outsourcing

Strategic Services that Reduce Costs and Increase Business Agility


Fiserv provides a full spectrum of outsource services that scale quickly, with customized programs that meet your business goals.

Whether you need a complete business solution or specific services to augment your staff, Fiserv becomes a seamless extension of your institution so you can continue to focus on your core competencies.

“Outsourcing may be one of the best options to help a financial institution meet its strategic objectives. You will continue to control your customers’ experience, you’ll just change how you manage that customer experience.”
- Kevin Collins, President, Lending Solutions, Fiserv 

  • Contact and Servicing Center

    Offers you the choice to create the optimum mix of on-shore, near-shore and off-shore solutions to meet your current needs, with the flexibility to scale operations up or down as business dictates. Our contact center services help you improve the customer experience, enhance satisfaction and reduce costs.




  • Lending Managed Services

    Lending Managed Services allow you to outsource selected business processes to achieve greater efficiencies and economies of scale. Regardless of the diversity of your lending operation, you can choose from three foundational models that include managed IT services, managed professional services and managed business process outsourcing services.

  • Operational Support

    Face unprecedented market challenges through a range of seamless services designed to reduce turnaround, ensure data accuracy and improve service. Just some examples for which Fiserv can help:

    • Cash Management

    • Title Management

    • Document and Image Management

    • Performance Reporting

     
  • Contact Support

    Providing knowledgeable, compassionate service has never been more important for your business. Our contact center services in Amherst, NY provide a customer interaction solution that transforms fixed costs into variable costs, helping you better manage your business. Some examples:

    • After-hours Support

    • Online Banking Support

    • Lead Qualification Campaigns

    • Lease Maturity Management

    • Collections and Recovery

     
  • Helpdesk Support

    Keeping your operation running smoothly is your top priority, and providing continuous high-level support can be challenging. Our Helpdesk Support is a centralized solution that expedites issue identification and resolution. Avoid the cost and maintenance of having a staff by taking advantage of our large-scale and efficient operation. Some examples:

    • Password Resets

    • Resolution Triage

    • Application Functionality Training

    • User Set-up

     
  • Conversion Support

    As you prepare to upgrade, convert or install new technology, Fiserv can help you minimize the impact new software can have on your customers, staff and operations. Conversion Support services deliver a scalable, cost-effective solution to manage your operational needs and provide professional services to both your customers and internal users.

  • Plate and Registration Cancellation

    Fiserv can help you stay in compliance with state regulations. We have a knowledgeable staff to manage plate cancellation, including securing funds from the customer and performing follow-up activities.

  • Lease/Balloon Maturity Management

    Pursue the best value in the current market by targeting campaigns at maturing leases with the greatest equity risk. The campaigns are tailored to your organization’s style and specific needs. Using the latest technology and our proprietary systems, Fiserv can show you how to maximize the value of your portfolio, reduce risk and improve equity.

  • Vehicle Remarketing

    Strategically remarket your returned and repossessed vehicles. Our experienced staff represents your best interests at the auction. The Contact and Servicing Center has the expertise to help move inventory quickly and get you a high return in a short amount of time.

  • Customized Projects

    Our Contact and Servicing Center is equipped with the technology and seasoned staff to handle any type of one-time or specialty project you have. Fiserv can handle outbound outreach to your clients to generate leads, meet compliance requirements or follow up on business programs. If you need to add staff quickly due to an acquisition or the launch of a new product introduction, we can help. Give us your requirements, and we will develop a custom program that provides seamless continuity that is invisible to your customers, regardless of the outsourced solutions your choose.

  

  • Extensive product menu supports any industry solution, inbound or outbound calls, or business processes

  • For six of the past eight years Fiserv ranked No. 1 on the FinTech 100 survey of top technology companies by American Banker and Financial Insights, Inc.


  • We use proven, industry-standard methodologies and certifications to implement and govern service delivery

  • We offer the optimum mix of on-shore, near-shore and off-shore resources to meet a wide variety of needs

  • We leverage Six Sigma and lean principles to ensure successful delivery

  • We offer deep domain, information technology and back office experience